Privacy Policy

1. Definitions

In this Privacy Policy, unless the context otherwise requires:

• 1.1. "Controller": The entity that determines the purposes and means of processing Personal Data. For the purposes of this Privacy Policy, WeLover is the Controller.
• 1.2. "Personal Data": Any information related to an identified or identifiable natural person, such as your name, address, email address, date of birth, account information, or IP address.
• 1.3. "Processing": Any operation performed on Personal Data, including collection, recording, organization, structuring, storage, alteration, retrieval, use, disclosure, deletion, or destruction.
• 1.4. "Services": The website and online application provided by WeLover at WeLover.ai.
• 1.5. "Subscription": An agreement between you and WeLover that allows you to access and use certain features of the Services.
• 1.6. "User", "you", and "your": Any person who accesses or uses our Services.
• 1.7. "Visitor": An individual who browses our Services without creating an account or making a Subscription.

2. Purpose of Processing Personal Data

We collect and process your personal data for various purposes, each justified by a specific legal basis under applicable data protection laws.

2.1. Account Registration

Purpose: To create and manage your user account for our Services.

Required Information:

• Email Address: Provided by you during registration.
• Password: Encrypted; provided by you.

Legal Basis: Processing is necessary for the performance of a contract.

2.2. Account Management

Purpose: To maintain your account, personalize your experience, and respond to your questions.

Legal Basis: Our legitimate interest in effectively managing your account and providing customer service.

2.3. Service Delivery and Character Creation

Purpose: To provide and enhance the features of our Services, including interactions with AI Characters, as well as processing images uploaded by you for the creation or customization of characters.

Information Processed: Images, photos, and visual references that you upload to the platform.

Legal Basis: Processing is necessary to perform the contract between you and WeLover.

Important Note: Images uploaded for character creation are processed by artificial intelligence systems and may be stored by WeLover or by its infrastructure providers. We do not use uploaded images to train artificial intelligence models. It is prohibited to upload images of identifiable real people without proper authorization and, in any case, images of children or adolescents. We reserve the right to delete any image that violates our Terms of Service, and images involving minors may be preserved and reported to the authorities, under sections 4 and 7.

2.4. Customer Support and Moderation

Purpose: To address your questions, concerns, technical issues, and review content reports (characters, messages, images) made by users.

Legal Basis: Our legitimate interest in providing effective support, ensuring platform safety, and complying with our internal policies.

2.5. Payment Processing

Purpose: To process financial transactions for subscriptions, LoverCoins purchases, refunds, and returns, using the payer data requested at checkout, such as name and CPF (Brazilian taxpayer identification number), and to prevent fraud and the use of third-party payment methods.

Legal Basis: Processing is necessary for the performance of a contract; the prevention of fraud and of the use of third-party payment methods is based on compliance with legal and regulatory obligations and on our legitimate interest in protecting you and the platform.

2.6. LoverCams and Custom Action Requests

Purpose: To enable the creation, review, publication, and display of LoverCams scenes; to generate the requested opening shot, standby videos, and actions; to assess custom action requests through "Check" before charging; to process viewers' uses of actions, charges, refunds, and creator credits; and to ensure the security, moderation, and auditing of the feature.

Information Processed:

• The text you write in the custom action, the language, and the result of each "Check" assessment (accepted or refused, reason, level, duration, clothing, and the message shown to you);
• The creator's answers and choices when creating the scene, the character's image and traits, the chosen opening shot, and the images, videos, and sounds generated for the scene;
• Records of charges, refunds, creator credits, and viewers' uses of actions (who used it, which action, amount paid, and creator credit);
• Technical usage data, such as date and time, account identifier, and playback failures reported by the device.

Legal Basis: Performance of the contract, to generate, display, and charge for the requested content and to process refunds and credits; compliance with a legal obligation and our legitimate interest, for security, fraud and abuse prevention, moderation, and auditing, with respect to the other data in this section; and the regular exercise of rights, for defense in judicial, administrative, or arbitration proceedings. Because an adult content request written in free text may reveal information about your sex life, we treat the text of the custom action as sensitive personal data, based on your specific and highlighted consent, requested in a dedicated box before your first custom action, in order to generate the action, assess the request, moderate, prevent abuse, refine the feature's settings and filters, and send the text to artificial intelligence model providers located in Brazil or abroad. Without this consent, the custom action is not available, and the other LoverCams features remain available. This text is also retained for the regular exercise of rights in legal proceedings and, in cases indicating a crime, to comply with a legal obligation. You may withdraw your consent at any time by emailing suporte@welover.ai. Withdrawal prevents new custom actions, and texts already recorded are no longer used for the purposes that depend on consent and are retained only for the regular exercise of rights or to comply with a legal obligation, for the periods set out in section 7.

Important Note: The text of custom actions and the result of each "Check" assessment are recorded, including when the request is refused, may be accessed by WeLover's authorized staff, with restricted access, for moderation, auditing, support, and security, and are not shown to viewers, although the displayed title of the action may reflect the request. To generate the requested content, the text of the request, the character and scene settings, and the character's image are sent to artificial intelligence model providers and cloud computing providers, located in Brazil or abroad, which process them to generate the requested content and, to a limited extent, for the quality and safety analyses described in section 2.7, under the contracts applicable to each provider. Requests indicating the involvement of minors or other evidence of a crime may be preserved and reported to the competent authorities. Retention periods are described in section 7.

2.7. Artificial Intelligence and Model Training

Synthetic content: The characters, conversations, voices, audio, images, videos, and other content generated on the Services, including LoverCams, are produced by artificial intelligence systems and are synthetic and fictional, without depicting real people, except for what users themselves upload or write.

We do not train models on your data: WeLover does not use your Personal Data, conversations, messages, texts, requests, replies, uploaded images, audio, videos, characters, or content generated at your request, nor third-party images, voices, texts, works, or personal data, as material to train, fine-tune, or create artificial intelligence models, and does not sell, license, or provide such data to third parties for that purpose.

Third-party models: The artificial intelligence models used in the Services were trained by third parties, before and independently of their use in the Services. Your data is processed by these models to generate the response or media you requested and, to a limited extent, for the quality and safety analyses described below. The providers that operate these models receive the data to the extent necessary for these purposes, under the contracts applicable to each provider.

Analysis to operate and improve the Services: WeLover may analyze requests, responses, generated content, and usage records, through its authorized staff, internal tools, and artificial intelligence model providers, in order to operate and protect the Services, moderate content, prevent abuse, fix errors, and refine safety and quality settings and filters, without this analysis involving the training of models. If this practice changes, the change will be disclosed in advance and will apply only to data collected after it.

Legal Basis: Performance of the contract, to generate the content you request, and our legitimate interest in keeping the Services safe and working well, for the analysis described above, subject, with respect to the text of custom actions, to the consent described in section 2.6.

2.8. Age Confirmation and Protection of Minors

Purpose: To confirm that you are 18 or older, prevent the use of the Services by minors, refuse and moderate requests and content that involve or suggest minors, analyze reports, and, when there are signs of a crime, preserve the records and report them to the competent authorities, in accordance with the Underage Policy.

Information Processed: Your confirmation that you are 18 or older, recorded with the date, time, and IP address; the data you send when we request proof of age, used only to confirm your age and for as long as necessary to do so; requests, messages, characters, and content generated or uploaded, when assessed by automated systems to refuse content that involves or suggests minors or when reviewed by the authorized team after a report or flag; reports and removal requests made by users or by any other person, including parents and guardians, with the contact provided; what the user discloses about their own age; and, when necessary to investigate signs that the account belongs to a minor or of a possible crime, account, access, and purchase data.

Legal Basis: Compliance with a legal obligation, such as the duties to protect children and adolescents and to report crimes to the authorities provided for in applicable law; the regular exercise of rights in judicial, administrative, or arbitration proceedings; and our legitimate interest in keeping the platform safe and free of content involving minors. When the data analyzed is sensitive, such as a request for adult content that reveals information about a person's sex life, it is processed for these purposes only on the basis of compliance with a legal or regulatory obligation and the regular exercise of rights.

Minors' data: The Services are not intended for individuals under 18, and we do not knowingly collect data from minors. If we identify that an account belongs to a minor, we suspend and terminate the account and delete or anonymize the data, except for data that the law requires us to keep and the records kept for the periods set out in section 7; anything that indicates a possible crime against a child or adolescent is preserved and used only for reporting to and cooperating with the authorities, under sections 4 and 7. Parents and guardians can write to suporte@welover.ai. The age confirmation, moderation, and reports are described in the Underage Policy.

3. Marketing Communications

We may process your Personal Data to send marketing communications about our Services that we believe may be of interest to you. This includes providing updates, promotional offers, newsletters, and information about new features or events.

You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking the "unsubscribe" link in our emails or by contacting us at suporte@welover.ai.

4. Data Sharing

We do not sell, rent, or share your Personal Data with third parties, except in the following circumstances:

• Service Providers: We share data with third-party providers, only to the extent necessary for each purpose, including: providers of text, image, voice, and video artificial intelligence models, which process messages, requests, images, and character and scene settings to generate the replies and media you request; cloud computing and hosting providers; database and task processing providers; content storage and delivery (CDN) providers; an authentication provider; email delivery providers; and payment processors.
• Legal Requirements and Protection of Minors: We may disclose your data if required by law or in response to valid legal processes. When our team finds signs of sexual violence, exploitation, or abuse of a child or adolescent, or of a risk to a child, we report the case, on our own initiative, to the competent authorities and, where appropriate, to specialized reporting centers, including in other countries, which may involve the international transfer of the account data, IP addresses, payment records, requests (prompts), media, and messages related to the case, in order to comply with a legal obligation and protect the life and integrity of children and adolescents.
• Protection of Rights: We may disclose data to protect our rights, property, or safety, or those of our users.
• International Transfer: Some of these providers are located outside Brazil and outside your country of residence, which involves an international transfer of data. This transfer is carried out with the safeguards provided for in applicable data protection law and, with respect to the text of custom actions, based on the consent described in section 2.6. You may request information about these safeguards through the contact channels in this Policy.
• Public Content: Public characters and published LoverCams scenes, with their videos, titles, and descriptions, are visible to other users. The text you write in a custom action is not shown to them, although the public title of the action may reflect its content.

5. Data Security

We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: You can request a copy of your Personal Data.
• Right of Rectification: You can request the correction of inaccurate or incomplete data.
• Right of Deletion: You can request the deletion of your Personal Data, including images uploaded for character creation, except for data we need to retain for the reasons and periods described in section 7.
• Right of Restriction: You can request the restriction of processing of your data.
• Right of Portability: You can request the transfer of your data to another controller.
• Right of Objection: You can object to the processing of your data for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time, without affecting processing already carried out or data we need to retain for the reasons and periods described in section 7.
• Right to Lodge a Complaint: You can lodge a complaint with the data protection authority of your country, such as the ANPD in Brazil.

To exercise any of these rights, contact us at suporte@welover.ai.

7. Data Retention

We retain your Personal Data only for the time necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In the event of account deletion, the public characters created by you may have their ownership transferred to WeLover to ensure service continuity for other users, as detailed in our Terms of Service.

LoverCams and account deletion: The videos, images, and settings of a LoverCams scene are kept for as long as the scene exists and the character remains on the platform, and are deleted when you delete them, when the private or unlisted character is deleted, or when WeLover removes the content. Upon account deletion, the LoverCams of private and unlisted characters are deleted together with their videos; the LoverCams of public characters follow the ownership transfer described in the Terms of Service and may remain available to other users; generations in progress are terminated; and the account is anonymized. The record of custom action requests and their assessments, the record of the age confirmation, the history of purchases, action uses, credits, and refunds of LoverCoins, moderation records, and the record of the deletion itself are retained with restricted access for as long as the account exists and, after deletion, for the limitation period applicable to related claims, which as a rule does not exceed five years, in order to comply with legal and regulatory obligations, prevent fraud and abuse, and exercise rights in legal proceedings; at the end of that period, they are deleted or anonymized. Records indicating a possible crime, such as content, a request, or an account involving minors, including the related account data, IP addresses, payment records, requests (prompts), media, and messages, are preserved, with restricted access and under confidentiality, even after account deletion, for the period necessary for reporting to and cooperating with the authorities and for the period that the law or the authority determines, and are used only for that purpose. Application access logs are kept for the period required by Brazilian law.

8. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our Services. For more information, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.

10. Contact

If you have questions or concerns about this Privacy Policy, contact us:

Email: suporte@welover.ai