Terms and Conditions

1. Acceptance of Terms

By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. The Content and Platform Use Policy and the Underage Policy form part of these Terms, and violating them constitutes a violation of these Terms.

2. Eligibility

You must be at least 18 years old, or the age of majority in the country or state where you are, if higher, to use our Services. By using the Services, you represent and warrant that you are of that age and have the legal capacity to enter into a binding contract. Lying about your age, or letting a minor use your account, violates these Terms and leads to the termination of the account. You agree to prove your age by the method WeLover adopts, when the law of your country or state requires it or when there are signs that you are a minor, and WeLover may request such proof at any time and restrict access until it is completed. It is prohibited to allow another person to use your account, as well as to use a VPN, proxy, another person's account, or any other means to circumvent the age confirmation, a requested proof of age, or a regional block.

The Services are not intended for individuals under 18, and WeLover does not knowingly collect data from minors. If we identify that an account belongs to a minor, we suspend the account, stop delivering any content, and terminate the account. Personal data is deleted or anonymized as quickly as possible, except for data that the law requires us to keep, the records kept for the periods set out in the Privacy Policy, and anything that indicates a possible crime against the child or adolescent, which is preserved and used exclusively for reporting to and cooperating with the authorities, in accordance with the Underage Policy.

3. Account Registration

To access certain features of the Services, you may need to create an account. By creating an account, you agree to:

• Provide accurate, current, and complete information about yourself as requested by the registration process;
• Promptly maintain and update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your password and identify yourself as the account holder;
• Notify us immediately of any unauthorized use of your account or any other security breach;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if any information provided during registration or thereafter proves to be inaccurate, false, or incomplete.

4. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You specifically agree not to:

• Use the Services in any way that violates any applicable law or regulation;
• Use the Services to transmit or make available any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable material;
• Impersonate or attempt to impersonate WeLover, a WeLover employee, another user, or any other person or entity;
• Interfere with or disrupt the Services or servers or networks connected to the Services;
• Use any robot, spider, scraper, or other automated means to access the Services without our prior written permission;
• Attempt to gain unauthorized access to any part of the Services, other accounts, computer systems, or networks connected to the Services;
• Use the Services, their content, or the results generated to create, train, fine-tune, or improve any artificial intelligence or machine learning model without our prior written permission, including through automated collection, recording, or extraction of content generated on the platform;
• Post comments, replies, or social interactions that constitute spam, repeated or bulk messages, insults, offenses, personal attacks, harassment, hate speech, illegal content, or content involving minors; promote your own or third-party characters in others' comments; advertise products, services, applications, external sites, social networks, or any commercial activity unrelated to the platform; or file false, retaliatory, or abusive reports.

5. User Content, Character Creation, and AI-Generated Content

You are solely responsible for all content you submit, publish, transmit, or share on the platform ("User Content"), including but not limited to texts, images, audio, character settings, answers and choices made when creating LoverCams scenes, and custom action requests. You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, reproduce, adapt the format of, edit, display, and distribute such content on the Services, for the purpose of operating, protecting, moderating, and improving the Services, and to promote the Services with content from public characters, without using sexually explicit content in such promotion. This license may be sublicensed only to the service providers that operate the Services on behalf of WeLover, to the extent necessary to provide those services. It remains in effect for as long as the content is on the Services and for any additional period necessary to comply with legal obligations and exercise rights and, in the case of public characters and their respective LoverCams, it continues after account deletion, as set out in clause 6. This license does not include, and WeLover does not engage in, the use of your content to train, fine-tune, or create artificial intelligence models; for the purposes of this clause, improving the Services means exclusively quality analysis, security, moderation, abuse prevention, error correction, and the refinement of settings and filters.

Character Creation with Images: Our Services allow you to create artificial intelligence characters using images you upload directly or as visual references. By uploading any image for character creation or customization, you represent and warrant that:

• You hold all rights, licenses, and prior authorizations necessary to use, reproduce, and display the uploaded images, as well as to generate derivative content from them;
• The image does not depict, identify, suggest, or visually resemble any real person (including, without limitation, public figures, celebrities, athletes, politicians, models, influencers, actors, public or private characters, known or anonymous), unless you have express, written, and verifiable authorization from that specific person for use on the platform;
• This prohibition extends to images used as reference, inspiration, basis, or style, even if the final result is modified, stylized, or partially altered, as long as the person depicted remains recognizable or identifiable by features, clothing, environment, context, or any other visual or textual element;
• This prohibition applies equally to public and private characters; the private nature of a character does not authorize, justify, or mitigate the misuse of third-party image or likeness, and WeLover may access, review, and remove any private character upon report, well-founded suspicion, or legal request;
• The image does not contain trademarks, logos, fictional characters protected by copyright (including characters from anime, films, games, comics, series), or any third-party intellectual property without proper license or permission;
• The image does not depict or suggest minors under any circumstances, even if stylized, fictional, AI-generated, or presented as characters with a declared age above 18: what matters is what a reasonable person would perceive from the appearance and the context, not the declared age. Uploading an image of a real child or adolescent in a sexual context, or a deliberate request or attempt to obtain sexual content involving a minor, will result in the immediate and permanent banning of the account, preservation of evidence, and reporting to the competent authorities under applicable law. In other cases, such as an ambiguous sign of youthfulness in a character, the proportionate measures of the Underage Policy apply, ranging from correction or removal of the character and the media to suspension of the account for repeat offenses.

Our Services also use artificial intelligence to generate virtual characters, conversations, images, videos, audio, and other content ("AI-Generated Content"). You acknowledge and agree that:

• AI-Generated Content is fictional and created by AI algorithms, and does not represent the opinions, beliefs, or advice of WeLover;
• WeLover does not guarantee the accuracy, completeness, originality, or suitability of AI-Generated Content;
• You should not rely on AI-Generated Content for medical, legal, financial, or professional advice;
• You are solely responsible for your interactions with AI-Generated Content.
• All content generated on the Services is produced by artificial intelligence: except only for what users themselves upload or write (such as uploaded images, messages, comments, descriptions, and requests), all characters, conversations, replies, images, videos, voices, audio, and LoverCams scenes and videos made available on the Services are generated by artificial intelligence systems. No real person acts, poses, chats, records, streams, or replies in place of the characters. Except in the cases of authorized use of a real person's image provided for in this clause, any resemblance to a real person, living or deceased, is unintentional and is prohibited by these Terms, and you may not present such content, on or off the platform, as if it depicted a real person or real events;
• We do not train models on your content or on third-party content: WeLover does not use your conversations, messages, texts, requests, uploaded images, audio, videos, characters, scene choices, content generated at your request, or any of your personal data, nor third-party images, voices, texts, works, or personal data, as material to train, fine-tune, or create artificial intelligence models, and does not sell, license, or assign such material to anyone for that purpose. The artificial intelligence models used in the Services were trained by third parties, before and independently of their use in the Services; your content is processed by these models to fulfill the request you made and for the quality and safety analyses described in the Privacy Policy, without any model training by WeLover.

Comments and Social Interactions: Comments, replies, likes, dislikes, and reports published on characters are considered User Content and are subject to the same license, responsibilities, and obligations described in this clause. You are solely and exclusively responsible for the content of your comments and will be civilly and criminally liable for any violations of third-party rights, applicable law, or these Terms. WeLover does not endorse, validate, pre-moderate, or take responsibility for the opinions, statements, or conduct expressed by users in comments, acting only after the fact through reports or its own monitoring.

Real Persons and Personality Rights: Image, voice, name, likeness, and other personality attributes are protected by Brazilian legislation (Federal Constitution, art. 5, X; Civil Code, arts. 11 to 21; Law 9.610/98) and equivalent norms in other jurisdictions. You acknowledge and agree that, when creating or using any character on the platform, whether public or private, you are fully responsible for compliance with these norms. WeLover may, at its sole discretion and without prior notice, remove characters, media, or content that reproduce, suggest, or resemble real persons, even if the resemblance is partial, stylized, or allegedly accidental. The claim that the character is "fictional", "inspired by", "based on the style of", or "reference only" does not exempt the user from liability nor prevent the removal of content by the platform.

Circumvention Attempts: It is expressly prohibited to attempt to bypass, circumvent, or deceive WeLover's moderation, approval, automated filtering, or human review mechanisms, including, without limitation: (a) describing or naming characters in ways that evade detection (use of slang, abbreviations, alternative characters, distinct languages, or coded terms); (b) creating characters initially as private and later making them public with prohibited content; (c) editing already approved characters to insert prohibited content; (d) fragmenting prohibited content across multiple messages, images, or characters to evade detection; (e) resubmitting previously removed content under another account, name, or description; or (f) exploiting technical flaws, API, automations, or malicious prompts. Such conduct is considered a serious and willful violation of these Terms and results in immediate banning, preservation of evidence, and cooperation with authorities when applicable.

Indemnification and Hold Harmless: You agree to indemnify, defend, and hold harmless WeLover, its partners, directors, employees, contractors, and affiliates from and against any and all claims, judicial or administrative actions, extrajudicial demands, losses, damages, costs, expenses, or fees (including attorney's fees and expert fees) arising, directly or indirectly, from: (a) your User Content (including characters, images, comments, reports, and messages); (b) violation of these Terms or any applicable law; (c) violation of third-party rights, including image, personality, intellectual property, privacy, or honor rights; or (d) any misuse of the Services by you. WeLover may, at its discretion, assume exclusive control of the defense of any matter subject to this indemnification, in which case you will fully cooperate with the defense.

6. Moderation, Reports, and Management of Public Characters

WeLover maintains a safe and respectful environment. To this end, we provide reporting tools so users can report characters, messages, or images that violate our policies.

We reserve the right, at our sole discretion, to access, analyze, review, track, edit, modify, or delete any User Content, Character, or AI-Generated Content at any time, for any reason, with or without prior notice, without any liability or obligation to compensate you. This includes, without limitation, the right to remove content that violates these Terms, that is subject to well-founded reports by other users, or that we consider objectionable.

Continuous Approval and Review of Characters: Characters marked as public may undergo prior review (human and/or automated) before becoming visible to other users. Initial approval does not constitute endorsement, declaration of compliance, or definitive validation: WeLover may review, reclassify, unpublish, suspend, or remove any character at any time, even after approval, upon report, its own monitoring, internal policy update, legal request, or simple compliance reassessment. Substantial edits to already approved characters may require new review and temporarily unpublish the character until the analysis is complete. Private characters, although not subject to mandatory prior approval, remain subject to these Terms and may be accessed, reviewed, and removed by WeLover upon report, well-founded suspicion of violation, or legal request. There is no presumption of absolute privacy over content stored on the Services.

Notice-and-Takedown and Cooperation with Rights Holders: Persons who identify themselves in characters, media, or content published on the platform, as well as copyright holders, trademarks, intellectual property, or legal representatives, may request the removal of content by sending a well-founded notice to suporte@welover.ai, with or without an account on the platform. WeLover will analyze notices in good faith, and may remove the content and suspend the responsible account, without requiring a court order for the removal; requests involving a child or adolescent have the highest priority. User data is provided to rights holders upon court order and to authorities upon applicable legal request or in the reports that the law requires, such as in cases involving a child or adolescent, in accordance with the Underage Policy.

Management of Public Characters and Ownership: By creating a character and making it public on the platform, other users will be able to interact with it. To preserve the community experience, WeLover reserves the right to manage public characters as follows:

• Modification and Improvement: We may delete, modify, adjust descriptions, or improve public characters if we believe it is necessary for compliance with our policies, service quality, or in response to reports.
• Ownership Transfer: If you decide to delete your account, or if your account is suspended or banned for violation of these Terms, the public characters created by you may have their ownership transferred to WeLover or to an administrative account. This measure aims not to harm other users who were already interacting with and using the character, ensuring service continuity.

Comments, Collective Moderation, and Penalties: The functionality to post comments, replies, and reactions (like/dislike) is restricted to users with an active paid plan. By using these features, you fully agree to the conditions below:

• Not to publish content that violates item 4 of these Terms, including, without limitation, spam, offenses, personal attacks, commercial advertising, illegal content, hate speech, or content involving minors;
• WeLover may, at its sole discretion and without prior notice, remove comments, hide them, temporarily restrict your access to the commenting feature, or, in serious, recurring cases, or those that put the safety of the community, the integrity of the service, or the reputation of the platform at risk, suspend or permanently ban your account, without right to compensation, refund, or indemnification of any kind;
• Moderation occurs mostly through reports from users themselves. When reporting a comment, your identity is kept confidential from the reported author; however, false, retaliatory, or abusive reports are also subject to the above penalties;
• WeLover reserves the right to cooperate with competent authorities and provide data about comments, reports, or their respective authors when required by court order, administrative request, or when deemed necessary to protect the safety of the platform, its users, or third parties.

You acknowledge that human and algorithmic moderation is not instantaneous, and there may be an interval between the publication of an irregular comment and its removal. WeLover is not responsible for any damages caused by content posted by other users; you should use the report and block tools available.

7. Data Storage, Retention, and Availability

WeLover strives to keep your data available and accessible. However, our Services depend on a chain of external infrastructure partners and providers, including hosting services, cloud servers, databases, content delivery networks (CDNs), and other third-party technological resources over which we do not have full control.

You acknowledge that WeLover may establish general practices and limits regarding the use of the Services, including, without limitation, the maximum period of time that data, chat histories, generated media (images, videos, audio), character data, LoverCams scenes and videos, or any other content will be retained by the platform, as well as the maximum storage space that will be allocated on your behalf.

To the fullest extent permitted by applicable law and except for the automatic refunds for technical failure provided for in these Terms, you expressly agree that WeLover has no responsibility or obligation for the deletion, loss, corruption, or storage failure of any data, chats, generated media, characters, LoverCams scenes and videos, Coin balances, or any other content held or transmitted by the Services. Such events may occur due to, including but not limited to: technical restructuring of the platform, system updates, database migrations, changes to or unavailability of hosting and infrastructure services, changes of infrastructure partners, account termination, or any other operational or technical reasons, with or without prior notice and without entitlement to any kind of compensation, refund, credit, or indemnification.

WeLover reserves the right to change these general practices and limits at any time, at its sole discretion, with or without prior notice. You acknowledge that WeLover will not be liable for any damage, loss, or harm arising from the deletion or unavailability of data stored on the platform.

8. Intellectual Property

The Services and all of their content, features, and functionality (including, but not limited to, all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof) are owned by WeLover, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from our Services, except as permitted by these Terms.

9. Subscriptions, Virtual Coins, and Payments

Certain features of the Services may require a paid subscription. By purchasing a subscription, you agree to pay all fees associated with the selected subscription plan.

Subscriptions do not auto-renew. By purchasing a subscription, you will have access to features for the contracted period (e.g., 1 month). At the end of the period, access to features will automatically expire, and you may renew or extend your subscription manually if you wish. There are no recurring or automatic charges.

All payments are processed by third-party payment providers. We do not store credit card information on our servers.

The Services may include "Coins" or other types of virtual credits. These Coins do not constitute a financial instrument, have no real-world monetary value, and are not convertible into cash. They are an integral part of the Services' content, and their acquisition grants you only a limited, personal, non-transferable, and revocable license to use such Coins exclusively to access features and functionality within the platform.

WeLover reserves the right, at any time and at its sole discretion, to modify, revalue, adjust, or alter the prices, costs, conversion rates, and availability of Coins, subscriptions, and any other products or services offered on the platform, without prior notice and without any liability to you. The Coin balance in your account may be adjusted, reduced, or zeroed at any time, including in cases of platform economy adjustments, restructuring, error corrections, or system updates, without entitling you to any compensation or refund.

The benefits, perks and courtesies included in the plans (Premium and VIP Start, Plus and Max), including, without limitation, LoverCoins granted as a bonus, daily or monthly media generation allowances (images, videos and audio), free gifts and complimentary generations, limits, quantities and other gratuities, are promotional and merely indicative in nature, granted as a courtesy. WeLover may create, change, reduce, increase, suspend or discontinue such benefits, allowances and gratuities at any time and at its sole discretion, with or without prior notice, with such changes taking effect prospectively for new purchases and new cycles, while honoring the period already contracted and paid by the User. No free, promotional or courtesy benefit creates any vested right, expectation of continuation, obligation of continuity, compensation, credit, refund or indemnity.

10. Refund Policy

All purchases made on the platform, including subscriptions, Coin packages, and any other digital products, are final and non-refundable, except where expressly required by applicable law. Once digital content (Coins, premium access, or any other benefit) is made available in your account, it is considered immediately "consumed" and "used", and you expressly waive any right of withdrawal, cooling-off period, or cancellation. By completing the purchase, you expressly request that the digital content be made available in your account immediately and acknowledge that, as a result, there will be no refund of the amount paid or of the Coins, in whole or in part, even if the balance has not yet been used.

Except for the automatic refunds for technical failure provided for in clause 11 and as required by applicable law, there will be no refunds, credits, or compensation of any kind for: (a) partially used subscription periods; (b) unused Coin balances; (c) generated content (images, videos, audio, chats) that has been removed by the platform; (d) characters that have been discontinued or removed; (e) changes in features, resources, prices, or structure of the Services; (f) temporary or permanent unavailability of any resource; (g) dissatisfaction with the aesthetic or subjective result of generated content that has no technical defect; (h) LoverCoins spent on completed LoverCams generations (opening shot, standby videos, catalog actions, and custom actions), including when the result does not match what you expected or described, within the variations described in clause 11 and without technical defect; (i) LoverCams generations abandoned after confirmation, or terminated by your own act, such as deleting the character or the account; (j) LoverCams content returned, removed, altered, or unpublished by WeLover under clause 11; (k) uses of LoverCams actions by viewers (Tips) that have already been played; or (l) LoverCams creator credits changed for future uses, reversed in the cases set out in clause 11, or lost upon account deletion.

If you believe you are entitled to a refund for a reason provided by law, or you have identified a technical defect in generated content, contact us at suporte@welover.ai within 7 days of the purchase or delivery, stating the purchase and the problem.

11. LoverCams: Scenes, Standby Videos, Actions, and Tips

What LoverCams is: LoverCams is a feature of the Services that allows the creator of a character to set up video scenes, made up of an opening shot, standby videos, and actions chosen from the WeLover catalog or described by the creator ("custom action"), and, after review by WeLover, to make them available to other users ("viewers"), who may pay in LoverCoins to watch the actions through the Tips feature. After approval, the creator may, while the scene is published, generate new video content and activate, deactivate, or delete the scene's video content, under the conditions of this clause, and all new content, or content that has not yet gone through review, becomes visible to viewers only after it is approved in WeLover's review. In this clause, "scene" means each of these sets, shown in the interface as a "live", and "the LoverCams" of a character or of a user means all of that character's or user's scenes, with their respective videos and actions. LoverCoins are the WeLover Coins referred to in clause 9, and all rules of these Terms regarding Coins apply to them. All other clauses of these Terms apply to LoverCams, and the rules of this clause prevail over the general provisions in matters specific to LoverCams.

All LoverCams content is generated by artificial intelligence: The opening shot, standby videos, actions, voices, sounds, expressions, and movements shown on LoverCams are entirely generated by artificial intelligence systems, based on the creator's request and on the character and scene settings. No real person acts, records, streams, or responds in place of the character. LoverCams videos are not a real-time broadcast. On-screen presentation elements, such as the "LIVE" indicator, the viewer count, and ambient messages, are illustrative, are part of the feature's setting, and do not represent the presence, number, or statements of real people.

You pay for processing, not for a specific result: When you generate an opening shot, a standby video, or an action, you are contracting for the processing of your request by the artificial intelligence systems used by WeLover, which produce the content based on your request and on the character and scene settings. LoverCoins pay for this processing, which is carried out in full even if the result does not match what you imagined. WeLover's obligation is one of means, not of result: it undertakes to process the request with diligence and to deliver the generated content free of technical defects, but it does not guarantee that the content will faithfully reproduce the catalog description, the action title, the text of the custom action, the message shown in "Check", your expectations, or the result of previous generations.

Results generated by artificial intelligence are variable by nature. Before generation, the purchase screen discloses this characteristic and asks for your confirmation. By confirming, you expressly and specifically accept that the characteristics below are part of what is being contracted and do not constitute a defect, nonconformity, failure in the provision of the service, or grounds for a refund:

• the same request may produce different results with each generation, and a new generation does not reproduce the previous one;
• gestures, movements, expressions, sounds, any speech, pace, order of movements, framing, camera angle, lighting, clothing, objects, setting, and the duration of each movement may differ from what is described in the catalog, in the action title, or in your request;
• the artificial intelligence may interpret, adapt, summarize, or omit parts of the request in order to fit it to the action level, the duration, the opening shot, the character's traits, these Terms, and WeLover's policies;
• the duration and level of a custom action are set by WeLover and disclosed before you are charged, and may differ from what you imagined, and the actual duration of each video may vary slightly from the advertised duration;
• the content may show minor imperfections inherent to the technology, such as slight distortions, small variations in the character's appearance between videos, or somewhat unnatural movements, which do not prevent playback.

Custom action and "Check": In a custom action, you describe in text what you want. Before any charge, the request is assessed through the "Check" button, at no cost, which verifies whether it can be fulfilled and shows the generation conditions and an approximate description of the action, with information such as the content level, the duration, the cost to generate, the price to viewers, and the creator credit. WeLover may refuse the request or indicate the duration, in which case only the indicated duration is available. The conditions shown are valid for a limited time and only for the same text and the same scene; once that time has elapsed, or if the request or the opening shot is changed, you will need to check again. "Check" assesses the request and the price; it is not a preview of the video and does not guarantee the result: approval does not ensure that the video will match the text, or that the description shown will correspond exactly to the generated video, and the request may still be refused after the charge, in which case the LoverCoins are refunded automatically. Because it is based on free text, the custom action is the LoverCams option with the most variable results, and WeLover does not guarantee that it will reproduce your description exactly.

No cancellation after confirmation: LoverCoins are charged at the moment you confirm the generation, by tapping or clicking "Generate", "Start", or an equivalent button. By confirming, you expressly request that the generation begin immediately and acknowledge that, from that moment on, the request cannot be canceled, interrupted, or undone at your request, and the LoverCoins will not be refunded if you change your mind, even if you leave the page, close the app, lose your connection, or delete the generated content. If, through your own act, the character is deleted or the account is deleted while generations are queued or in progress, those generations are terminated without a refund of the LoverCoins.

Automatic refund for technical failure: The LoverCoins spent on a LoverCams generation are automatically refunded in full when the generation is not completed due to a technical failure of WeLover, its infrastructure, or its providers, such as system unavailability, a processing error, failure to deliver the file, processing timeout, or refusal of the request by WeLover's systems after the charge. The refund is made by the system itself, without the need for a request, may take some time to appear in your balance, and is recorded in your account statement. When the request is refused in "Check" or before the charge, nothing is charged. A completed and delivered generation is not considered a technical failure merely because the result is not to your liking or differs from what you expected.

Technical defect: If a delivered video has an objective technical defect, such as a file that does not play on the platform, missing image, or corrupted sound, you may report it by emailing suporte@welover.ai within 7 days of delivery. Once WeLover confirms the defect, it will, at its option, provide a new generation at no cost or refund the LoverCoins for that generation. The variations and imperfections described in this clause as inherent to the technology do not constitute a technical defect.

Except for the refund cases above and subject to what applicable law requires, there is no refund, return of LoverCoins, credit, or compensation of any kind on LoverCams, including in the following cases:

• a result that you did not like, that differed from the request, the catalog description, the message shown in "Check", or previous generations, or that you considered of low aesthetic quality, within the variations described in this clause;
• a custom action whose video did not reproduce your description exactly, or reproduced only part of it, without technical defect;
• withdrawal, abandonment, or change of mind after the generation is confirmed, including by leaving the page, refreshing it, switching screens, or losing your connection;
• deletion, by you, of opening shot options, standby videos, or actions, and changing the opening shot, which deletes the videos and actions linked to it;
• deletion or archiving of the character and deletion of the account, including with generations queued or in progress, and the removal of the scene from display when the character is no longer public;
• a scene, video, or action returned during review, removed, altered, or unpublished for not following the Quality Guidelines, these Terms, WeLover's policies, or the law, subject to the provisions of this clause for cases of error by WeLover;
• new generations made to comply with the Quality Guidelines or as requested in the review, when the reason is not a technical defect in the generated content;
• earnings not received due to unpublishing, removal, suspension, lack of use by viewers, or discontinuation of the feature.

Prices and limits: Generation costs, action prices for viewers, and the creator credit are set by WeLover, shown on screen at the time of purchase, and may be changed at any time, with effect only for subsequent purchases and uses. If the price of an action increases between the time it is displayed and the viewer's confirmation, nothing is charged and the new price is shown so that the viewer can decide; if it decreases, the lower price is charged. WeLover may set and change operational limits for the feature, such as the number of scenes per character, of actions per scene, of custom actions, and of "Check" assessments within a given period, the duration of videos, and the minimum requirements to publish a scene and to keep it published, which are shown in the studio. While a scene is published, content can only be deactivated or deleted if the minimum requirements are still met after the change. If a published scene stops meeting the minimum requirements for any reason, including a measure taken by WeLover, it may stop appearing in the platform's lists and highlights until it meets them again, with no right to compensation.

Tips (use of actions by viewers): On LoverCams, a Tip is the payment, in LoverCoins, for the playback of an action chosen by the viewer, and not a donation. Each use is charged at the time of confirmation, at the displayed price or at the current price, if lower, and entitles the viewer to a single playback of the action in the scene. Once played, the playback is considered delivered, and the viewer is not entitled to a refund because they did not like the action, because they had already watched the same action, or because the action was later removed, altered, or unpublished, except as required by applicable law. If a paid playback does not take place due to a technical failure of WeLover, the use is recorded and the viewer may request a review by emailing suporte@welover.ai; once WeLover confirms the failure, the LoverCoins for that use will be refunded. A block on playback by the viewer's device, browser, power-saving mode, or connection does not constitute a failure of WeLover.

Creator credit: When a viewer uses an action from a published scene, WeLover credits the current owner of the character, in LoverCoins, with the credit amount shown in the studio for that action. This credit is a benefit of the feature, under the conditions shown in the studio, follows the rules for Coins set out in clause 9 (no monetary value, not convertible into cash, and not withdrawable), and does not constitute remuneration, salary, commission, profit sharing, a corporate partnership, an employment relationship, agency, or a partnership of any kind. The credit amount, the calculation method, and the very existence of the credit may be changed, suspended, or discontinued, with notice in the studio before taking effect and with effect only for subsequent uses, and credits already posted may be reversed in the event of fraud, collusion or coordinated use between accounts, exploitation of a flaw, a dispute or cancellation of the payment, a refund to the viewer of the amount of that use, a calculation error, or content removed due to the creator's conduct contrary to these Terms, WeLover's policies, or the law. If the character is transferred, credits for subsequent uses belong to the new owner, and credits already received follow the rules for the LoverCoins balance, including the loss of the balance upon account deletion.

Review before publication and ongoing review: No scene becomes visible to viewers without going through review by WeLover, human and/or automated, and all content generated or activated after the scene is approved that has not yet been reviewed also goes through this review before it becomes visible. Withdrawing a published scene at the creator's request also goes through WeLover's review before it takes effect. The review is a precautionary measure of the platform, not a service provided to the creator; approval does not constitute endorsement, quality certification, a declaration of compliance, or a guarantee of permanence, and the review does not guarantee that all irregular content will be identified. WeLover may return the scene for adjustments, decline content under review and, at any time after approval, reassess the scene or any of its content upon a report, its own monitoring, an update to its policies or to the Quality Guidelines, a legal request, or a compliance reassessment, and may remove content or withdraw the scene from display, with notice to the creator under this clause. The scene remains visible only while the character is active and public; making the character private removes the scene from display.

LoverCams Quality Guidelines: In addition to these Terms, the Content Policy, and WeLover's other policies, LoverCams scenes, videos, actions, titles, descriptions, and requests must comply with the Quality Guidelines below, which WeLover may update at any time. The character and identity, technical quality, and consistency items are publication criteria for the generated content: failure to meet them, without irregular conduct by the creator, is not considered a violation of these Terms.

• Age: no element may depict, suggest, or allude to a minor, in appearance, clothing, behavior, context, title, or request, even if the character is declared to be 18 years of age or older;
• Real people: no scene, action, title, description, or request may depict, imitate, name, or resemble a real person, whether public or private;
• Character and identity: only the character appears on screen, with no other people or animals, and the character must match its profile in a recognizable and consistent way, including its face, body, and distinctive features;
• Technical quality: (a publication criterion, which does not constitute a violation by the creator) image and sound without significant glitches, with no abrupt cuts, frozen frames, obvious distortions, or excessive repetition of movements that impair playback, and with the character properly framed; when the video has a technical defect, the remedy provided for in this clause applies;
• Consistency: the action must match the title, description, and level advertised to the viewer, and the content may not exceed the level assigned to the action;
• Clothing: the opening shot must comply with the clothing rules shown in the studio;
• No external elements: no text, logos, brands, watermarks, phone numbers, website or social media addresses, or third-party intellectual property elements;
• Prohibited content: no violence, blood, asphyxiation, self-harm, hate speech, illegal content, or any content prohibited by the Content Policy;
• Titles and descriptions: no content that is misleading or offensive, that contains personal data, or that attempts to circumvent moderation;
• Publication requirements: the scene must meet the composition and publication requirements shown in the studio;
• Integrity: no attempts to circumvent the moderation mechanisms, such as those described in clause 5, and no resubmission of removed content.

Removal, alteration, and suspension: When content or conduct does not follow the Quality Guidelines, these Terms, WeLover's policies, or the law, is the subject of a well-founded report or of an order or request from an authority, or poses a risk to the safety of users, third parties, or the platform, WeLover may, depending on the severity and on a temporary or permanent basis:

• return the scene for adjustments, unpublish it, or remove it from display;
• remove any action, standby video, or opening shot, or change the title, description, level, price to viewers, creator credit, display order, and availability of an action;
• delete an entire scene, with all of its videos and actions;
• delete all LoverCams of a character, even if the character remains on the platform;
• delete all LoverCams of a user;
• suspend or terminate a user's access to LoverCams, in the event of conduct contrary to these Terms, WeLover's policies, or the law, without prejudice to the measures provided for in clause 13 regarding the account.

WeLover will inform the creator, through the platform's channels, of the measure taken, the reason, the rule of these Terms, the policies, or the Quality Guidelines applied, whether the decision was automated, and how to contest it, except where such notice is prohibited by law or by an order of an authority, or could compromise an investigation or the safety of people, such as in cases involving minors. The creator may contest the measure by emailing suporte@welover.ai, and WeLover will reassess the case, without the request suspending the measure. Changes made by WeLover are limited to adjusting, correcting, or removing existing content and, in cases of technical defect, to regenerating the defective content, without publishing any other new content on the creator's behalf. Regardless of any violation, WeLover may also reorganize, change, or remove catalog actions, which prevents new generations and withdraws them from sale in all the scenes in which they have been generated, and may modify, suspend, or discontinue LoverCams features or the feature itself, under clause 12, with reasonable prior notice whenever possible.

Effects on LoverCoins: In the measures provided for in this clause, there is no refund of the LoverCoins spent on creating the returned, removed, altered, or unpublished opening shot, standby videos, or actions, no credit for future earnings, and no compensation or indemnification of any kind, even if the only reason is failure to meet the character and identity, technical quality, or consistency criteria of the Quality Guidelines. If the measure results from an error by WeLover, the content will be restored or, at WeLover's option, the LoverCoins spent on it will be refunded. Technical defects are governed by the provisions of this clause. When WeLover, on its own decision and without any violation by the creator, removes an already generated action from the catalog, the LoverCoins spent on generating that action may be compensated, after review by WeLover. When WeLover discontinues LoverCams on its own decision, the LoverCoins spent on the generations are not refunded, except as required by applicable law. In none of these cases are viewers who have already watched the actions refunded.

Use of the videos: LoverCams videos are made available exclusively for viewing within the platform, while they remain available, under a limited, personal, non-transferable, and revocable license, including for the creator with respect to their own scenes. It is prohibited to download, record, screen-capture, copy, extract, redistribute, publish outside the platform, or resell the videos, to circumvent the technical protections on access to them, to use them to train artificial intelligence models, or to present them as recordings of a real person. Violation of this rule authorizes the suspension or termination of the account, without prejudice to any applicable legal measures.

Adult content and levels: Each action has a content level, which may range from mild content to nudity and explicit sexual content, and it is up to the creator to choose the actions and levels of their scene, within the platform's limits. LoverCams is intended exclusively for persons aged 18 or older; by accessing it, you confirm that you are 18 years of age or older, acknowledge that the scenes may display explicit adult content, and agree to verify your age through the verification method adopted by WeLover, where required by the law of your country. At no level is content involving minors, real people, another person on screen, or violence permitted, and any attempt is subject to the measures in clause 5. WeLover may restrict levels, actions, or access to the feature by plan, region, character, or user.

Record of requests: The text of each custom action and the result of each "Check" assessment are recorded by WeLover, including when the request is refused, for purposes of security, abuse prevention, moderation auditing, support, refinement of the feature's settings and filters, and defense of rights, and may be reviewed by WeLover's authorized staff, in accordance with the Privacy Policy. The text of the request is not shown to viewers, but the public title and description of the action may reflect its content; therefore, do not include your own or third parties' personal data in the request. Requests that suggest the involvement of minors or other evidence of a crime may be preserved and reported to the competent authorities, and the responsible account may be suspended or banned.

Rights guaranteed by law: Nothing in this clause excludes rights that are guaranteed by applicable consumer protection law and that cannot be waived.

12. Modifications to the Services

WeLover is constantly evolving to offer the best possible experience. However, as we depend on hosting services, servers, artificial intelligence partners, and other technological infrastructure providers, it may be necessary to make significant changes to the platform at any time.

WeLover may modify, suspend, discontinue, or terminate, temporarily or permanently, features, resources, content, character data, LoverCams scenes and videos, subscription plans, or other aspects of the Services for technical, security, or legal reasons, due to changes in or unavailability of providers, operating costs, or product evolution. When a change materially impairs access to or use of digital content you have already paid for, WeLover will give reasonable advance notice through the platform's channels, and you may terminate the contract and receive the refund guaranteed by the law of your country. Outside these cases, the change does not give rise to any right to compensation, refund, credit, or indemnification, subject to clause 11.

This includes, without limitation, the right to: (a) change the technical structure of the platform, including database migrations that may result in data loss; (b) modify or remove existing features due to changes in the hosting and infrastructure services available on the market; (c) change the amounts charged for subscriptions, Coins, and other products to reflect changes in operating and infrastructure costs; (d) reset counters, balances, or usage limits; (e) remove or replace character data; (f) change content generation algorithms as a result of updates to our partners' AI models; and (g) make other modifications for the reasons stated in the preceding paragraph.

By continuing to use the Services after any modifications, you agree to such changes. If you do not agree, you may stop using the Services and close your account, without prejudice to the rights provided for in the second paragraph of this clause.

13. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including, without limitation, if you violate these Terms.

You can delete your account at any time by accessing your profile page, scrolling to the "Danger Zone" section, and clicking the "Delete Account" button. Upon confirmation of the deletion, your personal data is deleted or anonymized, including conversations (chats), private and unlisted characters with their respective LoverCams and videos, generated media (images, videos, audio), the Coin balance (including LoverCoins received as creator credit on LoverCams), and the other data associated with your account, with the following exceptions: (a) ownership of public characters is transferred to WeLover, under clause 6, and they carry with them the generated media of those characters and their respective LoverCams (scenes, videos, and actions, with their public titles and descriptions), which may remain available to other users, with credits for subsequent uses belonging to the new owner; (b) LoverCams generations queued or in progress are terminated without a refund of Coins; (c) we retain, with restricted access and for the periods described in the Privacy Policy, the records that the law requires us to keep, access logs, the history of transactions and Coin usage, technical records of use and content generation, moderation and security records, including custom action requests and the history of action uses on LoverCams, and a record of the deletion itself, in order to comply with legal obligations, prevent fraud and abuse, and exercise rights in legal proceedings; (d) content, requests, metadata, and account data that indicate a possible crime, especially against a child or adolescent, which may be preserved for as long as necessary for reporting to and cooperating with the authorities and for the period that the authority determines, and used exclusively for that purpose; and (e) anonymized data. This action cannot be undone.

Upon termination, whether initiated by you or by WeLover, your right to use the Services will cease immediately. Deleted data cannot be recovered, and no content, Coin balance, or credit will be returned or compensated, except as required by applicable law. Data retained under the preceding paragraph will not become available to you again and, at the end of the periods described in the Privacy Policy, will be deleted or anonymized.

14. Disclaimer of Warranties

The Services are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. WeLover does not warrant that the Services will be uninterrupted, timely, secure, or error-free, nor that the results obtained from the use of the Services will be accurate or reliable.

Due to the nature of the Services and their dependence on third-party infrastructure (including hosting services, cloud servers, artificial intelligence partners, and content delivery networks), WeLover does not warrant that: (a) the Services will meet your expectations or needs; (b) the data, chats, media, or any content stored on the platform will be permanently available; (c) any errors in the Services will be corrected; (d) the Services will be available at any specific time or location; or (e) the third-party services on which we depend will continue to be available under the same conditions.

15. Limitation of Liability

Under no circumstances shall WeLover, its directors, employees, partners, agents, hosting or server providers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use or inability to access or use the Services; (b) any conduct or content of third parties on the Services; (c) any content obtained from the Services; (d) unauthorized access, use, or alteration of your transmissions or content; (e) deletion, loss, or corruption of data, chats, media, or any content stored on the platform; or (f) changes in prices, features, resources, or availability of the Services.

You acknowledge and agree that, by using the Services, you fully assume the associated risks, and that WeLover will have no obligation of indemnification, compensation, or refund arising from the use or inability to use the Services, regardless of the cause.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Federative Republic of Brazil, without regard to its conflict-of-law provisions and without prejudice to the consumer protection rules of your country of residence that cannot be excluded by contract.

17. Changes to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide notice before the new terms take effect, but we are not obligated to do so.

By continuing to access or use our Services after these revisions take effect, you agree to be bound by the revised terms. If you do not agree to the new Terms, you must cease use of the Services.

18. Contact

If you have questions about these Terms, contact us:

Email: suporte@welover.ai