Underage Policy

1. Our commitment and the scope of this policy

The protection of children and adolescents is WeLover's highest-priority rule. It takes precedence over any setting, request, scenario, character personality, or feature, and no user instruction can override it.

We have zero tolerance for any content that depicts, suggests, sexualizes, eroticizes, or exploits minors, whether real or fictional, in any format, including when generated by artificial intelligence. Underage characters are not allowed on WeLover, not even in non-sexual content.

This policy applies to all features of the service: individual and group chat, creation and editing of public and private characters, names, descriptions, tags, and bios, generated images, videos, and frames, shared media, galleries, comments, LoverCams (live streams and custom action requests), uploaded files, profiles, and messages to support. It applies in all languages and in all countries where the service is available.

Because WeLover is used in several countries, in everything involving minors we follow the most restrictive rule among the laws of the countries we serve and the card network rules for adult content: whatever any of them prohibits in relation to minors is prohibited across the entire platform.

2. Definitions

For the purposes of this policy:

• Minor: any person under 18 years of age, real or fictional, including an AI character, drawing, anime, doll, creature, or non-human character that is or appears to be under 18.
• Appearance of a minor: a situation in which a reasonable person, seeing the image or video, hearing the voice, or reading the text, would understand that someone is or may be under 18, based on their face, body, voice, clothing, objects, setting, behavior, relationships, language, or context, regardless of the declared age. Section 5 sets out the signs we use in this assessment.
• Child sexual abuse material (CSAM; which some laws call "sexual violence material involving children or adolescents"): any depiction, by any means, of a real or fictional minor, even if AI-generated, that shows real or simulated sexually explicit activity, total or partial nudity for sexual purposes, or a pose, framing, situation, or context with sexual connotations, even if the genitals are not shown or are covered. On WeLover, this definition also includes text, roleplay, stories, audio, and voice.
• Sexualization: includes romance, flirting, romantic relationships, eroticization of clothing, poses, or behavior, and description of the body for sexual purposes.
• Grooming: contacting, harassing, inviting, inciting, or pressuring a child or adolescent for sexual purposes, including using the AI to pose as a child or to arrange contact outside WeLover.
• Real person: any person who exists, famous or not, whose appearance, name, or voice is recognizable.
• Attempt: requesting, writing a prompt, uploading a file, creating or editing a character, or persisting with variations in order to obtain prohibited content, even if the system refuses and nothing is generated. An attempt is in itself a violation of this policy.
• Remove: to take the content offline and out of the user's account. When there are signs of a crime, a copy and the records linked to it are preserved with restricted access, in accordance with section 10.

3. Who may use the service and how we confirm legal age

Only people who are 18 or older, or of the age of majority in the country or state where they are, if higher, and who have full legal capacity may use WeLover. Minors may not create an account, access the service, buy LoverCoins, or use any feature, with or without registration, even with the authorization of their parents or guardians. It is also prohibited to use WeLover on behalf of another person or to allow another person to use your account.

Protection against use by minors does not depend on a single step. It combines layers that add up, from entry through use:

• At entry: to use the service, you must be logged in and confirm that you are of legal age by choosing between "I am 18 or older" and "I am under 18". Anyone who declares themselves a minor is directed away from the service. We record your confirmation with the date, time, and IP address, in accordance with the Privacy Policy. By confirming, you represent and warrant that you are of legal age. Lying about your age, or letting a minor use your account, violates the Terms and Conditions, leads to the termination of the account, and makes you liable for any damage you cause. This does not reduce WeLover's duties to protect children and adolescents.
• At purchase: checkout asks for the payer details required by the chosen payment method, such as the full name and an identification number for card purchases, and the payment goes through the payment institution's anti-fraud review, which may decline it; WeLover also applies its own security limits to card purchases. It is prohibited to use another person's card or payment account without their authorization, and any sign of such use may lead to the purchase being declined and the account being reviewed by the team. Payment alone does not prove legal age, and neither do LoverCoins, credits, or gifts received from another person.
• During use: in chat, characters are instructed to refuse the conversation when there is an indication that the user is a minor, and anyone can report a suspicious account (section 11). When our team becomes aware of a sign that an account belongs to a minor, such as a report, contact from parents or guardians, or what the user discloses about themselves (age, school grade, daily routine), the account is suspended during the review. An account suspended for this reason will only work again after legal age has been proven by the means we indicate. Once it is confirmed that the user is a minor, the account is terminated in accordance with section 12.
• Additional proof: WeLover may, at any time, request proof of age by document or by another reliable method, including through a specialized provider, and restrict access until it is completed. You agree to prove your age by the method WeLover adopts. When we request proof, we will tell you through the app or by email how to provide it and what data to send, and we will use that data only to confirm your age, for as long as necessary to do so. WeLover may limit features or access to the service in a given country or state to comply with local law.

It is prohibited to use a VPN, proxy, another person's account, or any other means to circumvent the age confirmation, a requested proof of age, or a regional block, and WeLover does not advise or help anyone to do so.

4. What is prohibited

It is prohibited to generate, request, attempt to obtain, describe, narrate, send, save, store, share, disseminate, sell, promote, or seek, on WeLover, any content that depicts or suggests a minor, real or fictional, in a sexual, nude, erotic, suggestive, romantic, or love relationship context. The rule applies to photos, videos, chat frames, live streams, computer-generated or AI-generated images, drawings, anime, manga, cartoons, 3D, furry, dolls, simulations, text, roleplay, stories, audio, and voice.

In particular, the following is prohibited:

• creating, keeping, or using a character who is a minor or has the appearance of a minor, in any type of content, including as an extra or in the background of an adult scene;
• sexualized poses, framing, clothing, or settings for a character with the appearance of a minor, even when clothed and without nudity;
• roleplay or enactment in which someone is, pretends to be, is called, or is described as under 18 (age play), age regression (childlike mindset, a younger "alter", a spell or hypnosis that turns someone into a child), and asking the AI to speak or act like a child;
• incest or family scenarios, including with stepchildren, involving someone who is or pretends to be under 18;
• sending photos, videos, audio, or voice recordings of real children or adolescents, for any purpose, even without sexual content;
• requesting that a real person be depicted with the appearance of a minor or made to look younger, or that a real person who is a minor be depicted as an adult;
• using a character who is a child or adolescent in the original work (anime, game, series, book), even with a declared adult age, except when the aging up is complete, under the terms of section 5;
• using, in names, bios, titles, tags, descriptions, prompts, messages, searches, comments, or advertisements, terms or images that suggest being a minor or that advertise, offer, or request child sexual abuse material, even if the content itself does not contain it;
• seeking, requesting, offering, exchanging, or disseminating such material or links to it, or talking about how to obtain it, on or off WeLover;
• using WeLover to contact, groom, or harass children or adolescents, to pose as a child, or to arrange contact with minors on another platform;
• sharing personal data, location, or images of children or adolescents.

A declared age, innocent intent, humor, art, style, or the fact that the content is AI-generated does not make anything on this list permitted. An attempt is a violation, even if the system refuses and nothing is generated.

Many of these acts are serious crimes in most countries, including when the content is manipulated or generated by AI, and in several of them also when it is drawn or fictional.

5. Characters and personas: adults beyond any doubt

Every character, public or private, created by any user or by WeLover itself, and every persona you present yourself as in chat must be unequivocally adult in appearance, body, face, voice, clothing, behavior, relationships, and context. The adult age must be stated in the character's profile and be consistent with the description, appearance, behavior, and setting. A vague, missing, or contradictory age may lead to the character being corrected or removed.

We apply a simple test: if you erase the age number, does the character still look or act like a minor? Then it is prohibited. A declared age does not authorize the appearance or context of a minor, and this also applies to fantasy, non-human, or "thousand-year-old" characters and to any style, whether photorealistic, anime, manga, cartoon, 3D, or furry.

Legitimate adult traits, such as short stature, a slim body, small breasts, or the youthful face of an adult, are not prohibited in themselves. A single strong sign is enough for the prohibition, such as an age under 18, a child's body or face, a school for minors, or being treated as a child; weaker signs, such as clothing, an object, a setting, or a size descriptor, count when they appear together or in a sexual context. The assessment considers meaning and context, in any language, and disguised spellings, abbreviations, numbers, or emojis do not avoid the prohibition. The examples apply to characters of any gender, and the words listed also apply in their male forms (son, stepson, little brother, novinho, little boy). The following list is illustrative and serves as guidance for those who create characters:

Age and life milestones

• an age under 18 in any field, including when written out in words, abbreviated, or in another language; a vague or relative age in place of a defined adult age ("almost 18", "underage", "younger than you" without an adult age in the profile); and borderline-age expressions used to suggest being a minor, such as "just turned 18". A character aged 18 or 19 is allowed when everything about them is adult;
• a school grade or stage for minors (elementary, middle, or high school and their equivalents in other countries) and milestones of childhood or adolescence, such as puberty, a 15th birthday party (quinceañera), or a school ID card.

Body, face, and voice

• a prepubescent or child's body (a head large in relation to the body, short limbs, absence of adult curves, a child's height), even with adult sexual features superimposed;
• a childlike face (a child's cheeks, eyes, nose, chin, or expression, baby teeth);
• a child's voice, childish speech, or speech errors typical of children, in audio or in a synthesized voice;
• size descriptors such as "teeny", "tiny", or "petite" combined with any other sign on this list.

Clothing, objects, and settings

• school uniforms from any country in a sexual, nude, or suggestive context, including as a costume, and children's clothing, prints, or accessories combined with other signs;
• baby or age regression objects (diaper, pacifier, baby bottle, crib) and children's or school objects in a sexual or suggestive scene (stuffed animal, doll, crayons, school backpack, pencil case, report card);
• school settings for minors (classroom, schoolyard, lockers, school bus, high school graduation) and children's settings (child's bedroom, playground, daycare, children's party).

Relationships, behavior, and language

• being under the custody, supervision, or permission of adults (asking parents, curfew, babysitter, a "student" of a primary or secondary school teacher), being separated "from the adults", or being called a child, adolescent, little miss, or young lad by other characters;
• daughter, son, stepdaughter, stepson, niece, nephew, "little sister", "little brother", or dependent described as minors, and incest or stepchild scenarios with someone who is or pretends to be a minor;
• childlike behavior (tantrums, thumb-sucking, asking to be picked up, playing with dolls) and innocence as a sexual theme (purity, naivety, unfamiliarity with one's own body);
• terms that refer to being a minor, in any language, such as "novinha", "novinho", "nymphet", "high schooler", "teen", "schoolgirl", "schoolboy", "jailbait", "barely legal", "loli", "shota", "lolita", "cub", and similar.

Transformations, works, and real people

• requests to de-age someone, "make her younger" or "make him younger", "child version" or "how they looked at 15", childlike face filters, and swapping an adult body for a child's body;
• a character who is a child or adolescent in the original work, even if "aged up" only in the age number; aging up is only valid when it is complete, in appearance, body, roles, story, and behavior, with no visual reference to the underage character;
• a child celebrity, teenage influencer, or any real person depicted based on an image from when they were a minor, even if they are now an adult.

A character whose appearance, stated age, or description suggests a minor is removed by the team; when the sign of youthfulness is ambiguous and can be corrected, the character may be made private until it is corrected. Making it private does not authorize its use: every character, public or private, must be unequivocally adult, and the creator must correct it before using it again; without correction, it is removed. The corresponding media is removed. How we enforce these rules is described in section 7, and the measures regarding the account in section 9.

6. Real people, uploaded files, and removal of your own image

WeLover characters are fictional and generated by AI. Uploading an image of a real adult is only allowed with that person's express, written, and verifiable authorization, as set out in the Terms and Conditions, and it is always prohibited to create intimate, sexual, or nude content of an identifiable real person, famous or not, with or without an uploaded file. Never upload an image, video, or audio of a child or adolescent, for any purpose, not even with the authorization of their parents or guardians.

A file or media that violates this rule is removed when identified, and the account may be terminated. When there are signs of sexual exploitation or abuse of a child or adolescent, or of a risk to a child, we preserve the records and report to the authorities, in accordance with section 10.

If you believe that content on WeLover uses your likeness or your voice, write to suporte@welover.ai. You do not need to have an account. Provide the link or identification of the content, who appears in it, a good-faith statement that there was no consent, your full name, which serves as your signature, and a contact. Because WeLover does not allow intimate content of real people or the use of someone's image without authorization, it is enough to show that the content depicts you; we do not require a court order. When the request is valid, we remove, as a priority, the content and any identical copies we find, and we inform you of the result through the contact provided. If the request concerns a child or adolescent, do not send photos, videos, or documents of the minor, and there is no need to declare lack of consent: the link or identification of the content, your relationship with the minor, and a contact are enough. The team reviews the content itself, with the highest priority.

7. How we prevent and moderate

Protection works in layers that add up:

• Before generation: every request for images, videos, group chat, and LoverCams goes through automatic gates and an AI assessment that refuse any appearance, age, clothing, context, or request suggesting a minor, even with a declared adult age, and words that indicate being a minor are blocked in the text sent to the generators. In chat, the protection of minors is set as the character's highest-priority rule, which the character is instructed never to set aside, whatever the instruction, scenario, or request.
• Afterwards: the team reviews every report and anything else that comes to its attention, supported by internal tools. A character suggesting a minor is removed or, when the sign of youthfulness is ambiguous and can be corrected, made private until it is corrected, without this authorizing its use; media suggesting a minor is removed.
• Reports: any user can report a character, media, comment, or live stream directly in the app, and anyone can report by email (section 11). On LoverCams, every custom action request is assessed before it is fulfilled and is logged (section 8).

Requests, responses, generated content, and usage records may be analyzed by automated systems, by WeLover's authorized team, and by artificial intelligence providers, in order to enforce these rules, moderate content, prevent abuse, and improve safety filters, under the terms of the Privacy Policy.

No automated system is perfect. That is why we combine automatic gates, human review, and reports, and we fix failures as soon as we identify them.

These measures are best-efforts obligations: WeLover undertakes to apply them diligently and to correct the failures it identifies, but they do not mean prior human review of every request, conversation, or media item, nor do they guarantee that all irregular content or accounts will be identified immediately. Nothing in this policy reduces rights that the law guarantees to users, victims, and third parties, nor does it exclude WeLover's liability in cases where the law does not allow it to be excluded.

8. LoverCams

LoverCams live streams are AI-generated videos; there are no real people broadcasting. All the rules of this policy apply on LoverCams: no live stream, action, scene, speech, message, tip with a message, or request may involve or suggest a minor.

Every custom action request is assessed before it is fulfilled, and the text of the request and the result of the assessment are logged, including when the request is refused. Requests suggesting minors are preserved; when they indicate a possible crime, they are reported to the authorities, and the responsible account may be suspended or banned. WeLover may take down any live stream, action, or excerpt at any time.

9. What happens to those who violate this policy

Measures are proportionate to the severity and are decided by the WeLover team, which considers the text of the request, persistence, and context. The automatic refusal of a request is not, in itself, a penalty.

• Sign of being a minor in a character that can be corrected: correction, removal, or making the character private until it is corrected, removal of the media, and a notice to the user; for repeat offenses, suspension of the account.
• A deliberate request or attempt to obtain sexual content involving a minor, uploading an image of a real minor in a sexual context, grooming, or seeking or exchanging child sexual abuse material: permanent termination of the account on the first occurrence, preservation of the records, and, when there are signs of a crime, reporting to the authorities. Uploading an image of a real minor without sexual content leads to removal of the file and, for repeat offenses, termination of the account.
• Account of a minor: immediate suspension and termination, in accordance with section 12.

As a rule, we notify you in the app of the reason for the measure, and you may appeal by emailing suporte@welover.ai; WeLover reviews the case again, but the appeal does not suspend the measure. We do not notify you when doing so could hinder an investigation or the protection of a child or adolescent.

Creating a new account after a termination under this policy is prohibited, and accounts we identify as belonging to the same person will be terminated. Except as required by applicable law, accounts terminated for the violations described in the first two items above are not entitled to a refund of LoverCoins. Purchases made on a minor's account follow section 12. A character, media, or live stream removed or made private under this policy no longer appears to other users and therefore no longer generates credit for the creator, and nothing that sexualizes or eroticizes minors is promoted or boosted on WeLover.

10. Preservation of records and reporting to the authorities

When our team finds content or an attempt indicating sexual violence, exploitation, or abuse of a child or adolescent, or a risk to a child, we remove access to the content, preserve the material, the metadata, and the account data, and report the case to the competent authorities, through the available official channels and in accordance with applicable law, and, where appropriate, to specialized reporting centers.

Reports of real violence against a child or adolescent made to our team, through support or by email, are also reported to the authorities.

We comply with court orders and lawful requests from the competent authorities. Registration data is provided to the authorities with legal power to request it. Access logs, IP addresses, payment records, requests (prompts), media, and messages are provided upon a court order or in the other cases in which applicable law authorizes a direct request, such as a crime caught in the act or a risk to the life or integrity of a child or adolescent. This does not prevent the reports we make on our own initiative under this section.

Records indicating a possible crime against a child or adolescent are preserved, with restricted access and under confidentiality, even after the account is deleted, for as long as necessary for reporting to and cooperating with the authorities and for the period that the law or the authority determines. Images, videos, and audio with such content are kept exclusively to be handed over to the authorities and are not used for any other purpose. Access logs are kept for the period required by applicable law.

The reporting and cooperation described in this section may involve the transfer of personal data, requests, media, and messages to authorities and reporting centers in other countries, when this is necessary to comply with a legal obligation, protect the life and integrity of children and adolescents, or exercise rights, under applicable data protection law.

11. How to report

If you find a character, media, comment, or live stream that violates this policy, or suspect that a user is a minor, report it:

• In the app: use the Report button, available on the character, the media, the comments, the conversation information panel, and the live stream, and choose the reason "Underage Content". If you suspect that a user is a minor, report a comment or a character of that person with this reason and explain your suspicion in the description field, or write to support. The report goes straight to the team's queue, and your identity is not revealed to the person reported, except by court order or lawful request.
• By email: anyone, with or without an account, can write to suporte@welover.ai. Provide the link or identification of the content, what you saw, when, and, if you would like a reply, a contact.

Never send, forward, download, or keep child sexual abuse material, not even to us. Describe the content and send the link. Keeping or transmitting this material is a crime, even with good intentions.

Reports involving minors take priority over all others. Removal requests made by victims, by parents or guardians, by public authorities, and by child protection organizations are handled without requiring a court order; the provision of user data follows the law, in accordance with section 10. A report known to be false or used to harass someone violates the Terms and Conditions.

12. Parents, guardians, and minors' accounts

WeLover is not intended for minors and does not knowingly collect data from minors. If you are a parent or guardian and believe that a minor has an account or uses WeLover, write to suporte@welover.ai with the email address or username of the account. Do not send photos or documents of the minor. Messages from parents and guardians are answered as a priority. For privacy reasons, we may not disclose whether the account exists or what was done with it, but we apply this section whenever we confirm that the account belongs to a minor.

When our team identifies a minor's account, through a report, contact from parents or guardians, or what the user discloses, we suspend the account, stop delivering any content, and terminate the account. We delete or anonymize the account data, except for data that the law requires us to keep and the records kept for the periods set out in the Privacy Policy, such as the record of the age confirmation and of the termination, used to prevent a new account and for WeLover's defense; anything that indicates a possible crime against the child or adolescent is preserved and used exclusively for reporting to and cooperating with the authorities. If the minor has sent intimate images of themselves, they are treated as child sexual abuse material: removed, preserved, and reported. Requests from a parent or guardian regarding purchases made by the minor are reviewed by support, in accordance with the law. An adult whose account is suspended by mistake may appeal through support.

We recommend that parents and guardians use parental control tools to block access to WeLover and other adult services, such as Screen Time (iOS), Family Link (Android), Microsoft Family Safety, router or DNS filters, and browser SafeSearch.

13. Basis of this policy

This policy was written based on the child and adolescent protection laws of the countries where WeLover is available, on the international conventions on the subject, and on the card network rules for adult content.

It reflects the prohibitions of these laws and rules regarding minors and, where they differ on this subject, adopts the most restrictive. In addition to this policy, the laws of your country and those of the country where WeLover is established apply.

14. Contact, languages, and updates

This policy is maintained by WeLover AI, which is responsible for the welover.ai service. Questions, reports, removal requests, and contact from parents, guardians, and authorities: suporte@welover.ai. For the processing of personal data, see the Privacy Policy.

This policy is available in Portuguese, English, Spanish, French, and German, with the same content. In the event of any discrepancy between the versions, the Portuguese version prevails. We review this policy at least once a year and whenever the law, the card network rules, or the service change. Relevant changes are published on this page, with a new update date.